In the unlikely event that you are not delighted with your goods, we will offer you a replacement or refund for unused goods in saleable condition. *(some exceptions apply, see below). We request that you return the goods to us in new, unused and saleable condition, complete with the original packaging, within 7 working days of receipt. Please contact us for a returns number prior to sending the item back.
Flat pack furniture which has been partly or fully assembled is counted as second-hand and cannot be returned. Personalised and made-to-order items cannot be returned. Our returns policy complies with the UK's Consumer Protection (distance selling) regulations. The customer is responsibe for the cost of return postage.
Items received as gifts.
If you need to return an unwanted gift (excepting personalised and made-to-order items which are non-returnable) we will either need to have the payment details of the purchaser for a refund, or if you would rather they were not aware of the return, we can offer you a credit voucher to the value of the goods. There is no time limit on use of the credit voucher. We will accept back new, unused items (except personalised and made-to-order items) in their original packaging provided that they are in saleable condition, and you will need to notify us by email (within ten days of receipt of the goods) of your intention to return the item. Please contact us for a returns number prior to sending the item back. If the item has been bought some time before being given as a gift, and is not current stock, we reserve the right to refuse the return.
If on receiving your goods you find that they are faulty, please contact us immediately. Transit damage must be reported within 48 hours of delivery, otherwise the claim will not be considered. It will be helpful if you can email us in the first instance, with photographs of the damage. If the goods are faulty upon receipt and the fault does not appear to be because of transit damage, please report this as soon as possible. Damage to the goods such as chips in the paint or broken pieces must be reported within 7 days, otherwise the claim will not be considered. Items which have been part or fully assembled are not returnable so please check each part carefully prior to assembly. If the item develops a fault during use, please contact us in the first instance. We will discuss with you the best course of action, but will usually request photographs or to have the item back for examination by the manufacturer.
Your Right to Cancel.
You have the the right to cancel your order with us at any time up to seven days after receipt of the items, with some exceptions noted below. Follow the instructions for returning items which are laid out below. You will be responsible for the cost of returning unwanted items to us. Your original order total minus postage will be refunded to the card used for payment, within 30 days. Faulty items will be replaced or refunded, and we will cover the reasonable cost of returning such items to us. You will need to contact us for a returns number in all cases.
Exceptions to your right to return.
Personalised and made to order items are not returnable unless faulty. Please check parcels for signs of transit damage and inform us by email of any such damage within 48 hours of receipt of the parcel. Please note that flat pack furniture which has been partly or fully assembled cannot be returned. We recommend carefully unpacking and checking each piece for damage before you start to assemble any furniture. Any damaged parts will be replaced for you, or you can return the order to us for a full refund. Please email us with photos of any damage you discover when unpacking. You have ten days to report any such damage.